Franchisee Profile: Maggie Brown of Scottsdale, Arizona

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Something Interesting About Maggie Brown’s Story…
Maggie Brown is a multi-faceted business owner: a Hand & Stone franchisee and the Regional Developer for the state of Arizona. Having worked in the technical sales industry for over 15 years, Maggie is now heading up the development for Hand & Stone in Arizona. When she joined the team in 2006, Hand & Stone only had two franchises up and running nationwide. Since becoming the Arizona RD, Brown has added four spas, with 15-25 employees at each, throughout Arizona. Maggie plans to develop more than 20 additional spas throughout the region and continue to strengthen Hand & Stone’s brand presence in Arizona.

What Maggie Brown Did Before Hand & Stone…
Maggie Brown began a career in technology at IBM leaving there to pursue sales and marketing ventures. As a natural entrepreneur, she founded a Manufacturer's Representative sales firm that grew to become a national sales and marketing organization called Pivotal Sales Group, LLC. She continues to expand her portfolio now as a Hand and Stone franchisee and Regional Developer of Arizona.

How Maggie Brown Specifically Found Out About Hand & Stone…
Prior to joining on with Hand & Stone, Maggie Brown was a customer of one of her competitors and noticed that the massage industry was booming. Wanting to get involved, she began researching the competitor’s brand and inquiring about franchise opportunities, but soon realized that the entire market she wanted was sold out. After thoroughly investigating the massage industry, Maggie found that Hand & Stone was superior to any other concept she had looked into. She felt that the atmosphere and experience of visiting a Hand & Stone provided a variety of high quality services, and a luxurious experience at an affordable price.

Why Maggie Brown Became and Loves Being a Hand & Stone RD and Franchisee…
Maggie Brown decided to become a franchisee with Hand & Stone right after the franchise becoming Hand & Stone’s first franchisee and the first Regional Developer, becoming a strong part of the brand’s expansion in Arizona; Hand and Stone now has 5 locations throughout the Phoenix DMA. With a strong background in sales and marketing Maggie loves interacting with people and new environments. Additionally, she has always loved the relaxing and soothing environment the spa provides and remains enthusiastic about customer engagement, where customer satisfaction has always been her highest priority. After learning the brand as a franchisee of it first and becoming passionate about the concept, Maggie made the financial decision to invest in and develop Arizona becoming the Regional Developer for Hand and Stone.

Maggie Brown also loves working with her employees and has built very strong relationships with each of them. She has seven employees who have been with her at her Scottsdale Hand & Stone since she opened in 2006. Maggie also likes the wide variety of services Hand and Stone offers in a spa-like atmosphere and environment providing her customers an ultimate relaxing and rejuvenating experience.