Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Thursday, October 10, 2013

Franchisee Spotlight: Katherine Blake-Chenier, Washington Township, Michigan

Katherine Blake-Chenier, 46, grew up in Michigan and received a scholarship to study at the University of Hawaii, from which she graduated in 1990 with a Bachelor of Arts in Communications. Upon graduation, she moved to South California for her first entry-level job as an editorial assistant at the Orange County Register before entering the television news industry. She has worked as a television sports reporter and anchor in Los Angeles, San Diego, Denver and Dallas.

She met her Canadian husband, Louis, in 2001 at a hockey game in Colorado and had a long-distance relationship for four years. After the two married 2005, Katherine realized that she had explored all possible opportunities in the television news industry and decided to join her husband’s drilling exploration business in Canada. She spent the next few years dividing her time between Michigan and her husband’s home in Canada.

Katherine’s experience in helping her husband grow their company from the ground up gave her the necessary skills to open a business that was more in line with her own passion – sports. Inspired by the fact that she herself was getting regular massages, she started looking into various massage franchises and was introduced to Hand & Stone by a representative from one of the Hand & Stone’s competitors. 

Unimpressed by most of the franchises that she had seen, she was enthused by the passion of Hand & Stone Founder John Marco when she attended a Discovery Day. Katherine liked the customer service that Hand & Stone offered and the fact that the company’s philosophy was to have customers leave happier than when they arrived. Her husband, who has a strong business background, saw that the company had a good corporate structure and business model and encouraged her to pursue the opportunity.

“As a TV reporter, I worked in a stressful environment,” she said.  “I had deadlines to meet and there were times when I would have to get a story from someone who was going through the worst day of their life. I was bringing stress to people’s lives most nights, but now, I’m able to take stress away from people’s lives.”


Katherine was granted two franchise licenses and chose to open her first location in Michigan to be close to her family members and aging parents. The location also allows her husband to drive over to Canada, where he still runs his drilling business. However, another major reason she has chosen to open her spa in Michigan is because she was saddened by the many foreclosures that she has witnessed and wants to contribute to the community by creating more jobs in the area. As such, she plans to open her second location in the Detroit Metro area. 

Friday, November 16, 2012

Meet Denise Vizzini of Hand & Stone in Royersford, PA

Denise Vizzini is originally from Newtown Square, PA and has been a sole proprietor of a massage therapy business in South Jersey for 15 years. She brings this experience to a Hand & Stone Franchise located in Royersford, PA.

How did you learn about the brand?
I passed by a Hand & Stone location one day, I didn’t know what it was so I checked it out. I liked what my experience was and did a lot more research and found out that it was a solid franchise.

Why did you choose an opportunity with Hand & Stone?
We did some research on other concepts and felt that the beliefs and culture of Hand & Stone fit our values best. We feel that massage therapy as well as facials should be affordable and accessible to everyone. The vision of the company was very important to me as well.

What makes your business unique in the community?
I have 15 years of customer service experience in this industry. I will use this experience coupled with the franchise model to grow my business. What really makes my business unique is we are providing a high level quality service at a reasonable price for both massages and facials.

What challenges have you overcome to get where you are now?
Once I chose this career path it just kind of took off. I started this career to help my mom, who was in a horrific car accident, and now it’s taking on a life of its own! Hand & Stone is allowing me to continue to stay in this industry and give back to the community and help people at the same time. It’s a wonderful opportunity and I’m excited to be able to service the community.

What are your expansion or development plans? What is your end goal with Hand & Stone?
We would like to open another location within the next two years. Maybe one day, my children will be interested in operating the Spas.

Do you have any other interesting hobbies or passions?
I love to travel and spend time with my family and my 4 dogs!!


Tuesday, May 17, 2011

Hand and Stone featured in Manalapan Patch

Hand & Stone of Manalapan was recently featured in the Manalapan Patch in an article titled “Hand and Stone, a Remedy for the Restless.” Manalapan Hand & Stone owner, Lucy Frost, discussed the many services offered at the massage and facial spa. Frost said customer service is her No. 1 priority, as she gives upscale service without the upscale price. The article also highlighted Hand & Stone’s Mother’s Day specials, noting that Frost’s location celebrated its two-year anniversary on that day. Click here to view the full article!

Link
Hand and Stone, a Remedy for the Restless
By Jack Keever

The weary and the worn seeking respite from the rigors of life have to look no further than the nearest shopping mall. At Hand and Stone Massage and Facial Spa, the tense transform into the tranquil.

Hand and Stone
assists locals in freeing themselves of worries by offering a wide array of massages, facials, and waxings. Guests can choose from a variety of massages including hot stone, trigger point, swedish, sports, and deep tissue, among others.

(Read More)
 
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